Warranty

We will make the process as simple as it is, as quick as possible and bring the best experience warranty ever to our customer.

1. Standard warranty (Faulty items)

1. To be concerned as items for standard warranty, the products must be bought from us . There are no physical damaged sights found.
2. Processing time is 1-2 business day (Delivery time is not counted).
3. Standard warranty can be claim as Replacement, Store Credit, Refund as your choice.
4. Our warranty team will contact the claimer to confirm once we received the parcel and informing if there are anything unclear or items not matching with RMA list.
5. The final warranty claim result will be informed by call back or emailed as request.

Recently asked questions for warranty claim:

1. Do you accept other supplier’s products?
   No
2. Do I need to pay for the return postage cost of physical damaged items?
   Yes, you will need to send the item back at your own cost.
3. How long does it take to be done?
   Standard warranty claim will take 1-2 business days to be finalized. We will confirm the final result once it is done by email or phone call.
4. Will you offer free postage for the replacement? What postage method do you use?
   Yes, we will post your replacement back at our cost (Applied for Standard warranty claim only). Normally we will choose express shipping to post the warranty item back. We do not accept any order to be combined with the warranty postage. Otherwise you will be charged for extra postage cost.
5. When can I apply for the product faulty claim?
   You are welcome to apply warranty claim at our website at any time. Be aware of the warranty time, to make sure your faulty item is still within warranty claim time. For more information about warranty time, please refer to warranty terms and condition above.